Secure Waste, Inc. (“Secure Waste,” “we,” “us,” or “our”) is committed to protecting the privacy of visitors to our website, https://www.securewaste.net (the “Site”), and of the healthcare facilities, businesses, and individuals who request our regulated waste disposal and document destruction services. This Privacy Policy explains what information we collect through the Site, how we use it, and the choices available to you. This Site is not an e-commerce platform; we do not process online payments or sales through it, though you may request a free quote or schedule service through our online forms.
1. Information We Collect
When you request a quote, schedule a pickup, or contact us through the Site, we may collect:
- Your name, job title, and facility or company name
- Business address, phone number, and email address
- Details about the type and volume of waste, sharps, pharmaceutical, or document destruction services you require
- Any additional information you choose to include in your inquiry or service request
We may also automatically collect limited technical information when you browse the Site, including your IP address, browser type, device type, and pages viewed, generally through cookies or similar analytics technologies.
2. What This Site Does Not Collect
This Site is used to request quotes and schedule regulated waste and document destruction services; it is not designed to receive, store, or transmit Protected Health Information (PHI), patient records, or sensitive documents. Please do not submit patient information, medical records, or any regulated health data through our contact forms or website. Any handling of PHI or sensitive records occurs only through our physical pickup, transport, treatment, and destruction services, which are governed by the service agreement, and where applicable, a separate Business Associate Agreement (BAA), executed directly with your facility, not through this website.
3. How We Use Your Information
- To respond to quote requests and inquiries about our services
- To schedule and manage pickups, waste disposal, or document destruction services
- To communicate with you regarding your account, service history, or billing
- To comply with applicable federal, state, and local regulatory requirements, including those set by the EPA, DOT, OSHA, and DEA
- To improve our Site, services, and customer communications
4. How We Share Information
We do not sell or rent your personal or business information. We may share information with:
- Employees and authorised personnel involved in scheduling, servicing, or billing your account
- Trusted third-party service providers supporting our website hosting, email, scheduling, or payment systems, under confidentiality obligations
- Regulatory or governmental authorities where required by law, such as manifests or reporting required under EPA, DOT, or state medical waste regulations
- A successor entity in the event of a merger, acquisition, or sale of business assets
5. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect the information you provide through the Site from unauthorised access, use, or disclosure. Our on-site document shredding and data destruction services are performed in accordance with NAID-compliant standards to support your organisation’s HIPAA, FACTA, and data protection obligations. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information submitted online.
6. Cookies and Analytics
Our Site may use cookies and similar technologies to understand visitor behaviour and improve Site performance. You can manage or disable cookies through your browser settings; disabling cookies may affect certain features of the Site, such as saved quote requests.
7. Data Retention
We retain quote requests, service inquiries, and related correspondence for as long as necessary to provide our services, maintain business records, and comply with applicable legal, regulatory, or accounting requirements.
8. Children’s Privacy
Our Site and services are intended for business and healthcare facility use and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children through the Site.
9. Your Rights and Choices
You may contact us to request access to, correction of, or deletion of the personal information you have submitted through the Site, subject to any legitimate business, contractual, or legal need for us to retain such records.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Secure Waste, Inc.
1 Research Ct Ste 450, Rockville, MD 20850, United States
Phone: (877) 633-7328
Email: contactus@securewaste.net
